MANILA

FAQ

FAQ

About Serviced Offices in General

What are the advantages of using a serviced office?
All of the equipment and services needed to start a business are provided, so you can keep down initial costs for setting up an office, and get started doing business right away. Also, you have the flexibility of choosing a room size and period of use according to your needs.
Where are the serviced offices?
They are in a prime location along Ayala Avenue that runs through Makati City in the Philippine capital of Manila, close to Ayala Triangle Gardens.
What is the surrounding vicinity like?
Makati City is the economic center of the Philippines and is also known as "the Wall Street of the Philippines." There are many offices of Japanese and other foreign companies nearby. It has good access from the airport, taking only about 20 minutes to reach. There are a wide variety of restaurants serving international cuisine in the vicinity, along with a large shopping mall, which makes it a very convenient and practical place to work and live. For more information see the Access Map and Vicinity page.
Is it possible to see the offices first?
Yes. Please contact us and set up a date to come and have a look.
Can a serviced office be used as the address for a corporate registration (SEC registration)?
Yes, it can. Please contact us if you need an address registered for a corporate registration (SEC registration). We will give you the necessary documents to fill out.
How long is a contract for a serviced office, and what type of contract is it?
The minimum contract period is one month. The contract type is a services contract.
What is the policy on smoking/no smoking?
There is no smoking allowed anywhere inside the office building.

About the Contract and Payment

What documents are needed to enter into a serviced office contract?

Screening is required before a contract can be signed. Please submit the following documents.

For corporate contracts

  • ・Application for screening
  • ・For companies that have a registered local affiliate: a copy of the SEC registration card
  • ・For companies that do not yet have a registered local affiliate: a copy of the Japanese company registration
  • ・A copy of the representative's passport

For individual contracts

  • ・Application for screening
  • ・Business content explanation sheet
  • ・Photo ID documentation for each person who will use the office
What currency is used for the contract fee and monthly lease payments?
Payments are to be made in Philippine pesos (PHP). It is also possible to pay in yen or U.S. dollars.
How is monthly rent paid?
A monthly invoice will be mailed. Please pay by whichever method is most convenient — cash, check, or bank transfer.
Is it possible to sign a contract while in Japan?
Yes. Please inquire for more details.
Is the serviced office contract fee refunded when leaving?
No, it is non-refundable.
The contract fee is a charge that includes the cost for basic office setup.
Are there charges for electricity and Internet usage?
The office usage fee (room lease and common service fee) also include both electricity and Internet usage (shared line).
You will not be billed for electricity or Internet service.

About Room Types

What private room types are available?
We have various rooms available to meet customer’s needs—the Tower 6789 MAKATI office can cater for between one and 12 people, while the office in the Insular Life Building MAKATI has the capacity for between three and 35 people. Please see the floor layouts of each office for more information.
For more details, click here (TOWER6789 MAKATI / INSULAR LIFE BUILDING MAKATI).
What amenities are provided in each room?
Desk(s), cabinet(s), a wireless and wired Internet line.
Are there other rooms besides the private offices?
There is also a shared office with one-person cubicle-desks. Otherwise, shared spaces include the reception area, café area, lounge, and meeting rooms.
What services come with the room contract?
When contracting for a private office, one also can utilize the reception services, café area, lounge, wireless or wired Internet line at no extra charge. Optional services are the use of a telephone line, telephone support service, parking spaces, cloud service and multifunction printer. For more information, click here to go the Services and Facilities page.

Services and Facilities

Do offices come with a telephone number?
As an option, a landline telephone can be used for PHP2,400 (not including VAT) per month. Phone charges are billed separately for calls made.
Do you provide an answering service at the serviced offices?
Yes, a telephone support service can be used for PHP2,000 (not including VAT) per month. A separate charge is required for obtaining a telephone number.
Can the offices be used 24 hours a day?
Yes. Tenants are free to enter and exit the offices 24 hours a day.
Can we use the conference rooms?
Yes, for an hourly charge.
Are there break areas?
Yes. The café area and lounge are common spaces. They are available for the use of tenants and can also be used as waiting areas for visiting customers.
Are there free drinks in the relaxation areas?
Yes. The café area and lounge have free coffee and mineral water. There are also vending machines that sell drinks for a charge.
Is there a parking lot?
Yes. There are limits to vehicle sizes and available space, so please consult with us.
Is there printer access?
Yes, a multifunction printer can be used that works as a copy machine, printer and scanner.
When signing a contract for a virtual office, is it possible to use mail forwarding?
Yes. As an optional service, items received in the mail will be forwarded to a designated address. Use of the service requires a fixed monthly fee plus the actual cost of sending the items by mail.
Are the offices closed on holidays?
The serviced offices can be used 24 hours a day, 365 days a year. However, the Leopalace staff and reception staff are not present on weekends, Philippine holidays and the New Year period.
Are there name plates for the office entrance?
Yes, name plates are available for a fee. Please inquire with us for more details.

MANILA

For inquiries about our serviced offices

Hours: 9:00 a.m. – 6:00 p.m. PHT (closed weekends and Philippine holidays)

Number in Japan for inquiries

0120-925-021

Hours: 10:00 a.m. – 6:00 p.m. (closed weekends and holidays)