At Leopalace21 Group ("The Group"), The Group has set forth "To Create New Value and Imagineer Joyful Living." as our mission. The Group is committed to providing services that consistently earn our customers' trust. The Group values the requests, opinions, and feedback The Group receives from our customers and strive to use them as opportunities to identify issues and improve our services.

At the same time, incidents have occurred in which employees' working environment has been adversely affected by certain customers whose conduct exceeds the bounds of what is socially acceptable. While valuing the trust-based relationship The Group maintains with our customers, The Group will take a firm organizational stance against customer harassment to protect the human rights and safety of our employees.

1. Definition of Customer Harassment

Customer harassment refers to any significantly disruptive or inappropriate conduct by a customer toward an employee in connection with the employee's work that harms the employee's working environment.

Examples of Demands and Conduct

• Verbal abuse, physical assault, or threats directed at employees
• Remarks or behavior that deny or demean an employee's character or dignity
• Discriminatory or sexually inappropriate remarks or behavior toward employees
• Unreasonable confinement or prolonged detention of employees
• Requests requiring employees to respond outside working hours or be called out after hours
• Repeated phone calls, emails, or other persistent communications that interfere with the performance of business operations
• Demands that are impossible to fulfill or requests for illegal actions
• Excessive demands for apologies beyond what is considered socially reasonable
• Requests for support beyond the scope of compensation or demands for excessive services
• Requests for special treatment or conveniences beyond socially acceptable limits
• Infringement of employees' privacy rights or stalking behavior
• Defamation, slander, or abusive comments on the Internet, social media, or any other media platform

2. Response to Customer Harassment

• If The Group determines that a customer's demands or conduct constitute customer harassment, The Group will take a firm stance to protect our employees. Where necessary, The Group may refuse to provide services or discontinue customer support.
• Depending on the nature and severity of the harassment, The Group will work with external specialists, including the police and legal counsel, and take appropriate measures, including legal action when warranted.
• To ensure that employees can work with peace of mind, The Group will establish consultation channels, provide advice and support regarding customer interactions, and conduct training programs.
• The Group will also raise awareness among our business partners and other stakeholders to ensure that our employees do not engage in customer harassment.

Adopted on October 1, 2026