KPI and Achievement

We set KPIs, their time of achievement and numerical targets for each financial year as specific initiatives contributing to the eight identified items of materiality. The departments in charge promote the initiatives, while the Sustainability Committee holds quarterly meetings to check the progress of the initiatives.
The Sustainability Committee meeting at the beginning of each fiscal year shares the previous year's results with rating review in the evaluation column. The initiatives for the new fiscal year are confirmed based on the review. As a result, 22 new indicators were set for FY2023, as noted in the Remarks column.

(1)Offer rental housing with stable operation

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
Occupancy rate at the end of the FY and average occupancy rate	Each year	Occupancy rate at the enf of FY: Higher 85.0% to lower 90.0% range Average occupancy rate for FY: Higher 81.0％ to mid 86.0% range	End of FY: 85.1％ Average of FY: 81.22％	End of FY: 88.83％ Average of FY: 84.66％	A	End of FY: 88.03% Average of FY: 85.99%	A
No. of contracts with foreign national tenants	Each year	No. of contracts: FY2022 13,000 FY2023 12,000	-	12,011	B	12,204	A

(2)Promote real estate tech business

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
No. of units with smart locks	End of March 2025	End of March 2023: 109,000 End of March 2024: 240,000 End of March 2025: 310,000	-	Published reaching 100,000 on June 16, 2023	B	Published reaching 200,000 on January 10, 2024	A

(3)Work-style reform and HR development

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
Leadership and succession	Each year	Next generation leader development program: four times a year	-	-		12 times	A	newly adopted in FY2023
		Training for manager candidates: three times a year	-	-		three times	A	ditto
		Training to strengthen management skills: three times a year	-	-		nine times	A	ditto
		Promotion qualification exams within the management ranks: twice a year	-	-		five times	A	ditto
		Next generation executive development program: once a year	-	-		once	A	ditto
		No. of training time in total: 9,000 hours	-	-		8,159 hours	B	ditto
Diverse talents acquisition	Each year	New graduate hires for FY2024: 50	-	-		67	A	ditto
Diverse talents acquisition	Each year	Mid-career hires for FY2023: 146	32	54		105	C	ditto
Employee engagement	Each year	Ratio of highly engaged employees by stress check: 10.0%	-	-		11.3%	A	ditto
Employee engagement	Each year	Employee turnover rate: 5％-10％	16.0%	11.1%	A	9.0%	A
Diversity and inclusion	Each year	Ratio of female managers (non-consolidated): 5.5％	6.5%	5.5%	A	5.4%	A
		Ratio of male employees taking childcare leave and the like (non-consolidated): 40％	-	-		72.5%	A	newly adopted in FY2023
		Ratio of paid leave usage: 85％	81.7%	81.2%		80.5%	A
		Gender pay gap (non-consolidated): no specific target	-	Regular employees: 69.1％ Non-regular employees: 63.6% Total: 55.4%	-	Regular employees: 68.3% Non-regular employees: 45.0% Total: 50.1%	-	newly adopted in FY2023
Well-being management	Each year	Smoking rate: 25% or less by the end of Mar 2025	-	31.9%	-	29.3%	A
		Attendance rate to post-health checkup: 80% or more (FY2025)	45.4%	27.1%		74.8%	B
		E-Learning participation rate to improve health literacy: average 80% or more	-	-		82.9%	A	newly adopted in FY2023
		Pulse survey (introduced in August 2023) response rate and alertee response: no specific target	-	-		93.8%	B	ditto
		Taking breakfast rate: 75％ or more	-	65.6%	B	67.1%	B	ditto
		Exercise habit rate: 50% or more	42.2%	32.6%	C	34.3%	C	ditto
		Drinking habit rate: 30% or less	-	30.4%	A	24.0%	A	ditto
		Feeling sleepy during the day: 35% or less	-	38.1%	A	40.7%	B	ditto
		Deviation from the Health and Productivity Management Survey: 60 or higher	-	53.7	B	58.0	A	ditto

(4)Respect for human rights

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
Provide training for foreign national nursing staffs	Each year	Training sessions: 12 times a year/once a month	12	12	A	12	A
Employment of employees with disabilities at the special subsidiary company		Employment rate: 2.3%	2.76%	3.09%	A	3.11%	A
		Retention rate of employees with disabilities: 84%	-	-		84.1%	A	newly adopted in FY2023

(5)Communication with stakeholders

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
No. of property owner briefing sessions	Each year	FY2021/FY2022: 90 times FY2023: 180 times	47 times	88 times	A	172 times	A
No. of dialogue with financial institutions		200 times	-	143 times	C	147 times	C
Customer satisfaction survey		Leopalace Leasing Corporation: once a year and issue identification for follow-up	-	Once	A	Once	A
		Plaza Guarantee Co., Ltd.: once a year	-	Once	A	Once	A
		ASUKA SSI: satisfaction level of 90% or more	-	92%	A	92%	A

(6)Maintain the effective corporate governance system

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
No. of press releases classified for enhancing the corporate value	Each year	24 times	-	-	-	30 times	A	newly adopted in FY2023
No. of engagement discussions with institutional investors		100 companies	103 companies	123 companies	A	97 companies	A
No. of issuing the in-house newsletters		60 times	75 times	68 times	A	101 times	A
No. of dialogues between Directors and employees		FY2021: 4 times FY2022: 12 times FY2023: 24 times	26 times	15 times	A	59 times	A
No. of repaired units to eliminate all the obvious defects by the end of 2024	Zero obvious defects remaining at the end of 2024	No. of repair completion units July 2022-March 2023: approx. 6,000 FY2023: 10,400	-	6,002	A	9,340	B

(7)Strengthen compliance

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
No. of whistleblowing cases	Each year	No. of cases: 1.3% of no. of employees	77 cases	90 cases	A	80 cases	A
No. of compliance training sessions conducted	Each year	E-learning: 9 times a year	-	-	-	9 times	A	newly adopted in FY2023

(8)Environmental initiatives

A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI)	Time of Achievement	Numerical Target	FY2021	FY2022	Rating	FY2023	Rating	Remarks
Reduction rate of CO₂emissions (Scope 1 and 2)	FY2030	Negative 46% against the result of FY2016 Scope 1 and 2 emissions in FY2016: 20,084 t-CO₂	-47.6%	-39.4%	A	in progress
Reduction of CO₂emissions through Leopalace Green Energy Project	Each year	Reduction of CO₂emissions for FY2023: 40,000 t-CO₂	-	-		3,238 t-CO₂	C	newly adopted in FY2023
Reduction of paper usage to promote paperless operations	Each year	Paper usage FY2021: 20% reduction against FY2020 FY2022/FY2023: 15％ reduction against the previous year	15.2%	14.6%	A	33.9%	A

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