KPI and Achievement
We set KPIs, their time of achievement and numerical targets for each financial year as specific initiatives contributing to the eight identified items of materiality. The departments in charge promote the initiatives, while the Sustainability Committee holds quarterly meetings to check the progress of the initiatives.
The Sustainability Committee meeting at the beginning of each fiscal year shares the previous year's results with rating reviews in the evaluation column. The initiatives for the new fiscal year are confirmed based on the review. As a result, we have set 22 indicators for FY2024.
(1)Offer rental housing with stable operation
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| Occupancy rate at the end of the FY and average occupancy rate | Each year | Occupancy rate target: End of FY/Average of FY FY2022: 88.44%/85.05% FY2023: 90.40%/86.56% FY2024: 88.15%/85.64% |
End of FY: 88.83％ Average of FY: 84.66％ |
End of FY: 88.03% Average of FY: 85.99% |
A | End of FY: 87.57％ Average of FY: 85.56％ |
A | |
| No. of contracts with foreign national tenants | Each year | No. of contracts: FY2022: 13,000 FY2023: 12,154 FY2024: 12,204 |
12,011 | 12,204 | A | 10,914 | B |
(2)Promote real estate tech business
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| No. of units with smart locks | End of March 2025 | End of March 2023: 109,000 End of March 2024: 240,000 End of March 2025: 310,000 |
Approx.90,000 | Approx.250,000 | A | Approx.310,000 | A |
(3)Work-style reform and HR development
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| Leadership and succession | Each year | Next generation leader development program FY2023: four times a year FY2024: 12 times a year |
- | 12 times | A | 12 times | A | adopted in FY2023 |
| Training for manager candidates: three times a year | - | three times | A | three times | A | ditto | ||
| Training to strengthen management skills FY2023: three times a year FY2024: 15 times a year |
- | nine times | A | 15 times | A | ditto | ||
| Promotion qualification exams within the management ranks FY2023: twice a year FY2024: four times a year |
- | five times | A | four times | A | ditto | ||
| Next generation executive development program FY2023: once a year FY2024: twice a year |
- | once | A | twice | A | ditto | ||
| No. of training time in total FY2023: 9,000 hours FY2024: 12,906 hours |
- | 8,159 hours | B | 13,397 hours | A | ditto | ||
| New graduate employees Follow-up training: twice a year | - | - | twice | A | newly adopted in FY2024 | |||
| Diverse talents acquisition | Each year | New graduate hires for FY2023: 50 New graduate hires for FY2024: 100 |
- | 67 | A | 138 | A | adopted in FY2023 |
| Mid-career hires for FY2023: 146 Mid-career hires for FY2024: 150 |
54 | 105 | C | 174 | A | ditto | ||
| Employee engagement | Each year | Employee turnover rate: 5％-10％ | 11.1% | 9.0% | A | 7.9% | A | |
| Diversity and inclusion | Each year | Ratio of female managers (non-consolidated): 5.5％ | 5.5% | 5.4% | A | 5.1% | B | |
| Ratio of male employees taking childcare leave and the like (non-consolidated): 80％ | - | 71.4% | B | 69.7% | B | adopted in FY2023 | ||
| Ratio of paid leave usage: 85％ | 81.2% | 80.5% | B | 82.0% | A | |||
| Gender pay gap (non-consolidated): no specific target Regular employees: 70.0% Non-regular employees: 50.0% Total: 55.0% |
Regular employees: 69.1％ Non-regular employees: 63.6% Total: 55.4% |
Regular employees: 68.3% Non-regular employees: 45.0% Total: 50.1% |
- | Regular employees：69.0％ Non-regular employees：47.6％ Total：50.7％ |
B | adopted in FY2023 | ||
| Well-being management | Each year | High stress rate: 10％ or less | - | - | 7.6% | A | newly adopted in FY2024 | |
| Percentage of receiving a full medical examination: 80％ or more | 27.1% | 74.8% | B | 85.6% | A | |||
| Mental health measures Pulse Survey(introduced in August 2023) Response rate target: 100% |
- | 93.8% | B | 100% | A | adopted in FY2023 |
(4)Respect for human rights
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| Provide training for foreign national nursing staffs | Each year | Training sessions: 12 times a year/once a month |
12 times | 12 times | A | 12 times | A | |
| Employment of employees with disabilities at the special subsidiary company | Employment rate: 2.7% | 2.8% | 2.7% | A | 2.8% | A | ||
| Retention rate of employees with disabilities: Maintain 79.54％ | - | 84.09% | A | 79.54% | A | adopted in FY2023 |
(5)Communication with stakeholders
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| No. of the owners' explanation meeting | Each year | FY2022: 90 times FY2023: 180 times FY2024: 120 times |
88 times | 169 times | B | 141 times | A | |
| No. of dialogue with financial institutions | 200 times | 143 times | 147 times | C | 179 times | B | ||
| Customer satisfaction survey | Leopalace Leasing Corporation: once a year and issue identification for follow-up | once | once | A | once | A | ||
| Plaza Guarantee Co., Ltd.: once a year | once | once | A | - | no implementation in FY2024 | |||
| ASUKA SSI: satisfaction level of 90% or more | 92% | 92% | A | 91% | A | |||
| No. of press releases classified for enhancing the corporate value | 24 | - | 30 | A | 32 | A | adopted in FY2023 | |
| No. of engagement discussions with institutional investors | 100 companies | 122 companies | 97 companies | A | 116 companies | A | ||
| No. of issuing the in-house newsletters | 60 times | 68 times | 101 times | A | 92 times | A |
(6)Maintain the effective corporate governance system
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| No. of dialogues between Directors and employees | Each year | FY2022: 12 times FY2023: 24 times FY2024: 24 times |
15 times | 59 times | A | 19 times | B |
(7)Strengthen compliance
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| No. of compliance training sessions conducted | Each year | No. of requests for training and materials from each departments: 4 casaes/No. of cases from case response results:1 case/No. of deliveration in-company newsletters: 3 times | - | 9 times | A | 8 times | A | adopted in FY2023 |
| Growing awareness of compliance and ethics | No. of long-term holders of positions (10 years or more in the same department and in the same position /Senior Staff or above/excluding Head Office and Elderly Care Business Division) FY 2024: 12 persons/FY 2025: 11 persons/FY 2026: 10 persons |
- | - | 18 | C | newly adopted in FY2024 |
(8)Environmental initiatives
A: Achievement≧95％、B: 75%≦ Achievement <95%、C: Achievement <75%
| Indicator (KPI) | Time of Achievement | Numerical Target | FY2022 | FY2023 | Rating | FY2024 | Rating | Remarks |
|---|---|---|---|---|---|---|---|---|
| Reduction rate of CO2emissions (Scope 1 and 2) |
FY2030 | Negative 46% against the result of FY2016 Scope 1 and 2 emissions in FY2016: 20,084 t-CO2 |
-43.50% | -41.50% | - | -42.0% | - | |
| Reduction of CO2emissions through Leopalace Green Energy Project | Each year | Reduction of CO2emissions for FY2023: 40,000 t-CO2 FY2024: no plan |
- | 3,238 t-CO2 | C | 54,199t-CO2 | - | adopted in FY2023 |
| Reduction of paper usage to promote paperless operations | Each year | Paper usage FY2022: 15％ reduction against FY 2021 FY2023: 15％ reduction against FY 2022 FY2024: 35％ reduction against FY 2023 |
14.6% | 33.9% | A | 25.2% | C |
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