KPI and Achievement

We set KPIs, their time of achievement and numerical targets for each financial year as specific initiatives contributing to the eight identified items of materiality. The departments in charge promote the initiatives, while the Sustainability Committee holds quarterly meetings to check the progress of the initiatives.
The Sustainability Committee meeting at the beginning of each fiscal year shares the previous year's results with rating reviews in the evaluation column. The initiatives for the new fiscal year are confirmed based on the review. As a result, we have set 22 indicators for FY2024.

(1)Offer rental housing with stable operation

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
Occupancy rate at the end of the FY and average occupancy rate Each year Occupancy rate target: End of FY/Average of FY
FY2022: 88.44%/85.05%
FY2023: 90.40%/86.56%
FY2024: 88.15%/85.64%
End of FY: 88.83%
Average of FY: 84.66%
End of FY: 88.03%
Average of FY: 85.99%
A End of FY: 87.57%
Average of FY: 85.56%
A
No. of contracts with foreign national tenants Each year No. of contracts:
FY2022: 13,000
FY2023: 12,154
FY2024: 12,204
12,011 12,204 A 10,914 B

(2)Promote real estate tech business

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
No. of units with smart locks End of March 2025 End of March 2023: 109,000
End of March 2024: 240,000
End of March 2025: 310,000
Approx.90,000 Approx.250,000 A Approx.310,000 A

(3)Work-style reform and HR development

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
Leadership and succession Each year Next generation leader development program
FY2023: four times a year
FY2024: 12 times a year
- 12 times A 12 times A adopted in FY2023
Training for manager candidates: three times a year - three times A three times A ditto
Training to strengthen management skills
FY2023: three times a year
FY2024: 15 times a year
- nine times A 15 times A ditto
Promotion qualification exams within the management ranks
FY2023: twice a year
FY2024: four times a year 
- five times A four times A ditto
Next generation executive development program
FY2023: once a year
FY2024: twice a year
- once A twice A ditto
No. of training time in total
FY2023: 9,000 hours
FY2024: 12,906 hours
- 8,159 hours B 13,397 hours A ditto
New graduate employees Follow-up training: twice a year - - twice A newly adopted in FY2024
Diverse talents acquisition Each year New graduate hires for FY2023: 50
New graduate hires for FY2024: 100
- 67 A 138 A adopted in FY2023
Mid-career hires for FY2023: 146
Mid-career hires for FY2024: 150
54 105 C 174 A ditto
Employee engagement Each year Employee turnover rate: 5%-10% 11.1% 9.0% A 7.9% A
Diversity and inclusion Each year Ratio of female managers (non-consolidated): 5.5% 5.5% 5.4% A 5.1% B
Ratio of male employees taking childcare leave and the like (non-consolidated): 80% - 71.4% B 69.7% B adopted in FY2023
Ratio of paid leave usage: 85% 81.2% 80.5% B 82.0% A
Gender pay gap (non-consolidated): no specific target
Regular employees: 70.0%
Non-regular employees: 50.0%
Total: 55.0%
Regular employees: 69.1%
Non-regular employees: 63.6%
Total: 55.4%
Regular employees: 68.3%
Non-regular employees: 45.0%
Total: 50.1%
- Regular employees:69.0%
Non-regular employees:47.6%
Total:50.7%
B adopted in FY2023
Well-being management Each year High stress rate: 10% or less - - 7.6% A newly adopted in FY2024
Percentage of receiving a full medical examination: 80% or more 27.1% 74.8% B 85.6% A
Mental health measures
Pulse Survey(introduced in August 2023)
Response rate target: 100%
- 93.8% B 100% A adopted in FY2023

(4)Respect for human rights

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
Provide training for foreign national nursing staffs Each year Training sessions:
12 times a year/once a month
12 times 12 times A 12 times A
Employment of employees with disabilities at the special subsidiary company Employment rate: 2.7% 2.8% 2.7% A 2.8% A
Retention rate of employees with disabilities: Maintain 79.54% - 84.09% A 79.54% A adopted in FY2023

(5)Communication with stakeholders

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
No. of the owners' explanation meeting Each year FY2022: 90 times
FY2023: 180 times
FY2024: 120 times
88 times 169 times B 141 times A
No. of dialogue with financial institutions 200 times 143 times 147 times C 179 times B
Customer satisfaction survey Leopalace Leasing Corporation: once a year and issue identification for follow-up once once A once A
Plaza Guarantee Co., Ltd.: once a year once once A - no implementation in FY2024
ASUKA SSI: satisfaction level of 90% or more 92% 92% A 91% A
No. of press releases classified for enhancing the corporate value 24 - 30 A 32 A adopted in FY2023
No. of engagement discussions with institutional investors 100 companies 122 companies 97 companies A 116 companies A
No. of issuing the in-house newsletters 60 times 68 times 101 times A 92 times A

(6)Maintain the effective corporate governance system

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
No. of dialogues between Directors and employees Each year FY2022: 12 times
FY2023: 24 times
FY2024: 24 times
15 times 59 times A 19 times B

(7)Strengthen compliance

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
No. of compliance training sessions conducted Each year No. of requests for training and materials from each departments: 4 casaes/No. of cases from case response results:1 case/No. of deliveration in-company newsletters: 3 times - 9 times A 8 times A adopted in FY2023
Growing awareness of compliance and ethics No. of long-term holders of positions (10 years or more in the same department and in the same position /Senior Staff or above/excluding Head Office and Elderly Care Business Division)
FY 2024: 12 persons/FY 2025: 11 persons/FY 2026: 10 persons
- - 18 C newly adopted in FY2024

(8)Environmental initiatives

A: Achievement≧95%、B: 75%≦ Achievement <95%、C: Achievement <75%

Indicator (KPI) Time of Achievement Numerical Target FY2022 FY2023 Rating FY2024 Rating Remarks
Reduction rate of CO2emissions
(Scope 1 and 2)
FY2030 Negative 46% against the result of FY2016
Scope 1 and 2 emissions in FY2016: 20,084 t-CO2
-43.50% -41.50% - -42.0% -
Reduction of CO2emissions through Leopalace Green Energy Project Each year Reduction of CO2emissions for FY2023: 40,000 t-CO2
FY2024: no plan
- 3,238 t-CO2 C 54,199t-CO2 - adopted in FY2023
Reduction of paper usage to promote paperless operations Each year Paper usage
FY2022: 15% reduction against FY 2021
FY2023: 15% reduction against FY 2022
FY2024: 35% reduction against FY 2023
14.6% 33.9% A 25.2% C

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