Business Partner Survey

We have conducted a biennial survey of our major business partners to gather their views and feedback since 2024.

The survey is conducted anonymously to encourage candid and honest responses.
We share the issues identified through the survey internally through the Sustainability Committee.
Based on the findings, we consider improvement measures, develop and implement them on an ongoing basis.

Survey Items

• Evaluation of and feedback on our employees responsible for business transactions
• Status of business partners' initiatives related to human rights, labor practices, the environment, and quality

Response Rate: 71.1%

Key Issues Identified Through the Survey

Feedback on Our Employees Involved in Business Transactions

• Some business partners indicated that certain employees made excessive demands regarding specifications and service requirements.
• Concerns were raised regarding potential risks related to the selection and oversight of subcontractors and outsourced suppliers.

Business Partners' Initiatives on Human Rights, Labor Practices, Environment, and Quality

• Some business partners have not yet achieved full compliance with the Leopalace21 Group CSR Procurement Guidelines.
• Awareness of, and willingness to use, the dedicated hotline for business partners remains low.
• Efforts to implement Business Continuity Plan (BCP) measures among business partners are still in progress and have not yet reached a satisfactory level.

Financial Results Briefing and Business Partner Meetings

We hold an annual Financial Results Briefing for Business Partners, during which the President & CEO provides an overview of the performance of the Leopalace21 Group.
In addition, we foster communication with our business partners through initiatives such as the organization of Business Partner Meetings.

Implementation of Internal Training

The Leopalace21 Group conducts internal training programs focusing on amendments to relevant laws and regulations in order to ensure rigorous compliance with fair and appropriate business transactions.
In recent years, the Group has introduced E-Learning programs reflecting legal and regulatory changes related to fair trading practices. These programs are designed to enhance the understanding of employees involved in procurement and purchasing activities and to foster a strong culture of compliance.

• Supplier Recognition Program

  We have established a supplier recognition program for construction partners and cleaning service providers to honor business partners that contribute to quality improvement and continuous enhancement initiatives.
  In the cleaning sector in particular, we strive to improve the cleaning quality of managed apartments through a performance evaluation system.

• 

  FY2026 Award ceremony for outstanding cleaning partners

Support for Supplier Training

The Leopalace21 Group provides training support on legal compliance, business ethics, and sustainability to foster a shared understanding with our business partners.
Our initiatives include:

• Providing training materials on legal compliance
• Encouraging the implementation of internal training programs
• Conducting knowledge assessment tests
• Monitoring the current situation through regular surveys

We will continue to provide training materials and follow-up support tailored to identified issues and areas of concern.

Dedicated Hotline for Leopalace21 Business Partners

Leopalace21 has established a dedicated hotline for business partners that maintain ongoing business relationships with the Company.
This hotline is available for reporting or seeking advice when a business partner becomes aware of, or suspects, any violation of applicable laws and regulations, or any violation of the Leopalace21 Group Corporate Ethics Charter.

Dedicated Hotline for Business Partners (Japanese language only)

Compliance Promotion Initiatives

Official Social Media Account Social Media Policy